Government
Competitive Retail Landscape
Government runs better with the right mix of technology and a client-centered partner. Whether it is supporting their staff, automating processes, or delivering better services to citizens, we help you bring the government sector services to life, efficiently and affordably, by harnessing the disruptive power of next-gen technologies.
Ntrix Advantage
No matter your industry or vertical, we have the knowledge and expertise to help you rise to the top! Here’s what makes us an excellent digital transformation partner.
Wealth Of Expertise And Process Knowledge
We leverage our deep domain and process experience of working closely with the Government clients to deliver measurable business outcomes across customer experience, service assurance, and accelerated transition.
Industry Recognition
We have been recognized for our proficiency in delivering outstanding services through analytics, transformation, and technology using innovative models across the government vertical.
Superior Delivery Capabilities
Our robust delivery capabilities span across customer life cycle management, business process management, shared services, and digital services with an experienced team of FTEs.
Implement Best Practices
We utilize our cross-industry capabilities and benchmarks adapted for the public sector from over 15 years’ experience in serving over 120+ clients across different industries to ensure on-time, on-budget process execution.
Sector Offerings
Transforming processes and improving results with our wide range of solutions. Here’s how we do it.
Front & Back Office Services : Omni-Channel Customer Interaction Services (Voice, Email, Chat, Social Media, Video), Middle and Back office, Digital Marketing Services, Surveys and VOC, BI & Analytics/Telegu/Tamil/Oriya) Voice Mail, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Email Correspondence Fulfilment Services : Agency based Sales and Services, Field Collections & Reconciliations, Field Investigations & Validations, Ecosystem Management
